A webinars on the first experiences we made running Europe’s first AI Chatbot for the Association of Public Libraries in Berlin (VÖBB).

On 28th May 2024 we have launched the first AI-Chatbot in Europe for public libraries. Its goal is to complement traditional search, allowing patrons to chat about ebooks, films, music etc.

In this webinar we explain why the Berlin libraries made their approx. 4 Mio media available using an AI chatbot. We provide provide real data and practical experience on: 

• User response to chatting about library collections
• Working with diverse, inconsistent and incomplete data
• Ownership of data and what to do about it? 
• Prompting your chatbot for library use
• Pricing: on the cost for infrastructure, customization and tokens 
• A word on ethics and data protection

Speakers: 

Moritz Mutter, Head of Digital, VÖBB Service Center, Association of Public Libraries in Berlin

Tilman Scheel, CEO, AboutSomethinK

You will find our Chatbot on the website of Berlin libraries voebb.de.

You can click on the chat icon in the bottom right corner of any page on the website to start a conversation about all available media in library collections. You can ask the bot to speak your language.

We are happy for your feedback. As the bot is the first of its kind, there is still a lot to learn!